Privacy Policy

Last Updated: April 2026

1. Introduction

Great Southern Systems ("we", "us", or "our") is committed to protecting the privacy and confidentiality of the data entrusted to us by our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.

2. About Us

Great Southern Systems is an Australian enterprise AI company headquartered in Castlemaine, Victoria. We develop proprietary AI systems for complex commercial decision-making environments across a wide range of industries.

ABN: 21 941 366 913

3. Information We Collect

In the course of providing our AI systems and consulting services, we may collect the following categories of information:

• Contact Information: Your name, professional email address, and telephone number, provided voluntarily via our website enquiry form.
• Commercial Context Data: Information regarding your industry, organisation, and specific operational requirements, provided to assist us in tailoring our AI systems to your needs.
• Operational Data: Where you utilise one of our bespoke AI systems, we may process structured commercial data — such as tender documents, lending applications, or procurement records — strictly for the purpose of generating the outputs requested by you.
• Website Usage Data: Standard server logs and anonymised analytics data, including IP addresses, browser type, and pages visited, collected automatically when you access our website.

We do not collect sensitive information as defined under the Privacy Act 1988 (Cth) unless it is directly relevant to the services we are providing and you have given your explicit consent.

4. Our Logic Isolation Commitment

Unlike consumer-grade AI platforms, Great Southern Systems operates on a principle of Logic Isolation. This is a foundational commitment to commercial confidentiality that means:

• We do not use your proprietary commercial data to train, refine, or improve our general-purpose AI models.
• Your data remains isolated within your specific system deployment and is not shared across client environments.
• We prioritise data sovereignty by utilising Australian-based hosting and processing environments wherever operationally practicable.
• Access to your operational data is strictly limited to authorised personnel directly involved in the delivery of your system.

5. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to service enquiries and provide technical support.
• To deliver, maintain, and improve your specific AI system deployment.
• To communicate with you regarding your engagement with Great Southern Systems.
• To ensure compliance with applicable Australian regulatory requirements, including those relevant to the industries and sectors in which our clients operate.
• To fulfil any legal obligations imposed on us under Australian law.

We will not use your personal information for direct marketing purposes without your prior consent.

6. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

• Service Providers: Trusted third-party providers who assist us in operating our systems and website, subject to strict confidentiality obligations.
• Legal Requirements: Where we are required to disclose information by law, court order, or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

7. Data Security

We implement enterprise-grade security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security reviews.

Whilst we take all reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We encourage you to contact us immediately if you have any concerns about the security of your data.

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that any inaccurate or outdated information be corrected. To make such a request, please contact us via our Enquiry Form. We will respond to all access and correction requests within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).

9. Complaints

If you believe we have breached your privacy rights or have a complaint regarding our handling of your personal information, please contact us in the first instance via our Enquiry Form. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on this page, with the date of last update noted at the top of the document. We encourage you to review this policy periodically.

11. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact us via our Enquiry Form.

Great Southern Systems
Castlemaine, Victoria, Australia
ABN: 21 941 366 913